Shipping & Returns
Each Jewellery Collective piece is handcrafted with great care and attention.
Once you have completed your order, it is packaged, bubble wrapped and dispatched with Australia Post (Express Post for orders under $500 and Registered Post with signature for orders over $500).
An automated email notification will be sent to you providing a tracking number so you can monitor your consignment's journey.
If we cannot, for some reason ship your order within 24 hours, we will email you.
Please note: Jewellery Collective is not liable for any late deliveries caused by third-party postal or courier companies.
We kindly ask our customers to provide correct information as Jewellery Collective cannot be held liable for incorrect deliveries due to input errors.
Australia Post and FedEx are both our trusted service providers and, as such, Jewellery Collective will not refund or replace orders that have been scanned as delivered.
Please contact our Customer Care team at firstname.lastname@example.org if you require any further information.
ORDERS WITHIN AUSTRALIA
All orders over AUD$500 will receive free shipping.
Australian orders are shipped via Australia Post Express Service with a next day delivery guarantee (within the Australia Post network). For orders under AUD$500, this service is AUD$13 and will be calculated at checkout.
For our international customers, your shipping price will be calculated at the checkout. We use Australia Post Air Mail services and provide you with a tracking number.
At Jewellery Collective, we pride ourselves on delivering beautiful, quality, handcrafted jewellery.
We gladly offer a credit note (excluding postage fees) on all orders should you change your mind within 14 days of receiving your purchase.
Our credit notes are issued in the form of a gift card and are valid for a period of 6 months.
Please note we do not issue refunds for a change of mind or for incorrect purchases.
Any purchases made through a Jewellery Collective stockist must be returned to the original point of purchase.
To arrange a return, please contact our Customer Care team via email email@example.com.
Please note we do not accept returns when:
- Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging
- Items are returned after the specified return time frame
- An order includes earrings (due to hygiene reasons)
- An order includes bespoke or customised items
Should any of the above occur, Jewellery Collective will not accept the return and will contact the customer to arrange a return at the customer's expense.
Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to Jewellery Collective.
FAULTY ITEMS AND REPAIRS
All jewellery is quality checked by a specialist jeweller, plus a member of our Dispatch team. However, from time to time, there may be a rare fault.
If you receive a faulty product, we will gladly repair or replace the original piece if the product was purchased within 3 months.
To notify us of the fault, please contact us and include the below information:
- Your order #
- Your full name and address
- Photographic evidence of the fault along with a brief description
Please note that wear and tear during the course of normal use is not considered a fault and we will not repair or replace jewellery that has been heavily worn and/or damaged.
Many of our pieces of jewellery are delicate in nature and should be handled carefully; outlined in the Care Instructions and Product Care Information both online and in your order.
On a case by case basis, some repairs can incur a fee. This fee is invoiced to you via email and commenced once payment is received.
Please contact our Customer Care team via email - firstname.lastname@example.org if you require any further information.
If you have changed your mind and would like to cancel your order, please contact our Customer Care team as soon as possible.
Please note that orders that have already been made and/or have been dispatched will not be cancelled.
Items purchased during sales or clearances are final sales and cannot be returned, unless deemed faulty. Please follow the Faulty Items and Repairs advice above if this is the case.